Responsible Gaming
Our Commitment to Safe Gaming
At The Hilcote Country Club, we are committed to promoting responsible gaming practices. Online casino gaming should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. We encourage all our players to gamble within their means and to seek help if gambling becomes a concern.
Age Verification
Online casino gaming is strictly for adults only. In the UK, you must be at least 18 years of age to access and use our services. We take age verification seriously and reserve the right to request proof of age at any time. If you are under 18, please do not attempt to register or gamble on our platform.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities from family, friends, or partners
- Neglecting work, school, or personal responsibilities due to gambling
- Borrowing money or going into debt to fund gambling
- Experiencing mood swings or irritability when unable to gamble
- Failed attempts to reduce or control gambling behaviour
- Using gambling to escape problems, stress, or negative emotions
- Gambling with larger amounts to achieve the same level of excitement
- Feeling anxious or depressed when not gambling
Self-Help Tools
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Cap the amount you are willing to lose during a gaming session
- Reality Checks: Receive regular reminders during gameplay about how long you have been playing and how much you have spent
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform and other participating operators
- Time-Out: Take a break from gaming for a period of your choosing
To access these tools, please visit your account settings or contact our customer support team.
Support Organizations
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following trusted organisations:
United Kingdom
- GamCare – Free counselling and support for problem gamblers
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential, 24/7) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Phone: 0800 197 8225 - Gamblers Anonymous – Support meetings and peer support
Website: www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS-funded treatment service
Phone: 020 7054 2766
International Support
- Australia – Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org - United States – National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700 - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
Telephone: 0800 1 372 374
Take Action Today
If you believe you have a problem with gambling, please seek help immediately. There is no shame in reaching out – professional support is available and can make a real difference. Contact one of the organisations listed above, speak to a trusted friend or family member, or visit your GP for a referral to specialist services.
Remember: gambling should be fun. If it stops being fun, it's time to get help.
For more information about responsible gaming, visit the GamCare website or contact us at The Hilcote Country Club with any questions or concerns.